Welcome
Login
Sign up
Home
Solutions
How can we help you today?
Enter your search term here...
Search
Login
or
Signup
to submit a new ticket
Check ticket status
408-351-5630
Knowledge base
Microsoft Exchange
AutoDiscover
4
AutoDiscover Settings
What is AutoDiscover?
Email Clients that Require Autodiscover
I am receiving the 0X8004010F error when Send/Receiving in Outlook
Migration Instructions
6
Requesting a Managed Migration via Migration Wiz
Exchange 2007: Modify Your DNS Records
Exchange 2010: Modify Your DNS Records
Exchange 2013: Modify Your DNS Records
Requesting a Bulk Mailbox Creation
See all 6 articles
FAQ Knowledge Base
15
What is the Best Mailbox Size for Exchange?
Why is My Email Being Returned or Being Bounced Back?
How Should I Start an Email Policy For My Organization?
Attachment Size Limit
ISP's That Block Port 25
See all 15 articles
DNS Record Settings
4
What are the MX Record Settings?
Creating an SPF record for your DNS zone
SPF Records and their Benefits
Adding an OWA SSL Certificate to your Service
Outlook Web App - 2010
30
Recommended Browser for Outlook Web App 2010
Mobile Device Tools in Outlook Web App 2010
Checking the Mailbox Size in Outlook Web App
Delivery Reports in Outlook Web App 2010
Managing "Safe Senders" in Outlook Web App 2010
See all 30 articles
Outlook Web App - 2013
14
What’s New In Exchange 2013
Recommended Browser For Outlook Web App 2013
Checking the Mailbox Size In Outlook Web App 2013
Managing Mobile Devices In Outlook Web App 2013
Recovering a Deleted Item in Outlook Web App 2013
See all 14 articles
Secure Messaging
2
Secure Messaging Usage
Custom Keyphrases for Secure Messaging
Public Folders
0
Microsoft Outlook 2016
Outlook 2016 General
3
OUTLOOK 2016 SYSTEM REQUIREMENTS
Outlook 2016 Support and Availability
Outlook 2016 and Exchange 2007
Outlook 2016 Configuration/Settings for Exchange 2013
3
Outlook 2016 for Windows Full Access Connection
Outlook 2016 for Windows - IMAP Connection
Outlook 2016 for Windows - POP Connection
Outlook 2016 Configuration/Settings for Exchange 2010
3
Outlook 2016 for Windows - Full Access Connection
Outlook 2016 for Windows - IMAP Connection
Outlook 2016 for Windows - POP Account
Errors/Performance Errors
2
Outlook 2016 Repeatedly prompts for Username and Password
Outlook 2016 Autodiscover Patch
Microsoft Outlook 2013
Outlook 2013 How To's And Customization
17
Outlook 2013 System Requirements
Outlook 2013 Command Line Switches
The Difference Between 32-bit And 64-bit Versions Of Outlook 2013
What's New in Microsoft Outlook 2013
Microsoft Exchange 2013 NDR - Non-Delivery Reports
See all 17 articles
Outlook 2013 Configuration/Settings for Exchange 2010
6
Outlook 2013 - Exchange 2010 Full Access Connection
Outlook 2013 - Exchange 2010 IMAP Connection
Outlook 2013 - Exchange 2010 POP3 Connection
Configuring A Scanner/Printer/or Fax Machine
How to: Manually configure your Full Exchange account in Outlook
See all 6 articles
Outlook 2013 Configuration/Settings for Exchange 2013
4
Full Access Connection
Outlook 2013 - Exchange 2013 IMAP Connection
Outlook 2013 - Exchange 2013 POP3 Connection
Sending as a Domain/User Alias
Calendar/Address Book FAQs
9
How to Download the Offline Address Book
Scheduling A Meeting
Creating a Meeting on Behalf of Another User.
Changing The Default Address List used by Outlook 2013
Making Appointments/Meetings Private
See all 9 articles
Sharing/Permissions Information
6
How To Open A Shared Calendar
Sharing Folders, Contacts and Calendars with your Organization
How To Open Shared Contacts
Adding Delegates Using Outlook 2013
Free/Busy Information Not Available
See all 6 articles
PST Files
5
Archiving In Outlook 2013
Exporting Your Mailbox In A .PST File
Importing a .PST File Into Outlook 2013
Configuring AutoArchive Settings in Outlook 2013
Opening And Closing A .PST File
Errors/Performance Errors
17
Update, Repair or Uninstall Office Outlook 2013
Name Could Not be Matched To A Name In The Address List
Error When Performing a Send/Receive with Configured SMTP Alias Accounts
Clearing/Re-Syncing Local Folders in Outlook 2013
Messages Stuck In Outbox
See all 17 articles
Microsoft Outlook 2010
Outlook 2010 How To's And Customization
22
Archiving messages in Outlook 2010
What is the difference between the 32-bit and 64-bit versions of Microsoft Office Outlook 2010?
What's New in Microsoft Outlook 2010?
Outlook 2010 Command Line Switches
How to view Message Headers
See all 22 articles
Outlook 2010 Configuration/Settings for Exchange 2010
7
Setting up a Full Exchange Connection (RPC/HTTPS) - Exchange 2010
How to: Manually configure your Full Exchange account in Outlook
Connecting to Exchange 2010 (Full Access) Without Autodiscover Enabled
Setting up a POP3 Account
Setting up an IMAP Account.
See all 7 articles
Outlook 2010 Configuration/Settings for Exchange 2013
4
Setting up a Full Exchange Connection (RPC/HTTPS) - Exchange 2013
Setting up an IMAP Account
Setting up a POP3 Account
Sending as a Domain/User Alias
Errors/Performance Errors
18
Email is Not Sending to a Valid Email Address from Outlook
Error When Performing a Send/Receive With Configured SMTP Alias Accounts
Error - "Cannot open your default e-mail folders..."
IMAP Performance In Outlook 2010
IMAP Server Closed Connection Error Code: 0x800CCCDD in Outlook 2010
See all 18 articles
Sharing / Permissions Information
1
Accessing a Mailbox You Have Full Access To
Macintosh
Macintosh Outlook 2011 How To's
11
What's New For Outlook 2011
System Requirements For Outlook 2011
How to Check For Outlook 2011 Updates
How To Switch Identities in Outlook for Mac 2011
Accessing the GAL within Outlook 2011
See all 11 articles
Outlook 2011 Configuration/Settings For Exchange 2010
3
Configuring An Exchange 2010 Full Access Connection for Outlook 2011
Configuring An Exchange 2010 IMAP Account Within Outlook 2011
Configuring An Exchange 2010 POP3 Account Within Outlook 2011
Outlook 2011 Configuration/Settings For Exchange 2013
3
Configuring An Exchange 2013 Full Access Connection for Outlook 2011
Configuring An Exchange 2013 IMAP Account Within Outlook 2011
Configuring An Exchange 2013 POP3 Account Within Outlook 2011
Macintosh Sharing/Permissions Information
1
Sharing Folders In Outlook 2011 For Mac
Macintosh Errors/Performance Errors
4
Incompatibility Issues With MacOS 10.10 (Yosemite) and Outlook 2011
Error Message 'Microsoft Outlook has encountered a problem and needs to close'
"An unknown error has occurred in Outlook" - Error code 17199
New Message, Reply, or Forward Window Does Not Open in Outlook 2011
Macintosh PST/OLM Files
2
How To Export A Mailbox Using Outlook 2011
How To Import A Mailbox Using Outlook 2011
Macintosh Calendar/Address Book FAQs
5
How to Create a Meeting in Outlook 2011
Adding Holidays To The Outlook 2011 Calendar
Creating An Appointment Within Outlook 2011
Creating Contacts Within Outlook 2011
Create, Edit, or Deleting a Task in Outlook 2011
iPhone And iPad
8
Known Issue With iOS6 Devices Canceling Meetings
iPhone and IPad Configuration For Hosted Exchange 2007
iPhone and IPad Configuration For Hosted Exchange 2010
iPhone and IPad Configuration For Hosted Exchange 2013
Exchange 2013 IMAP Settings For iPhone/iPad
See all 8 articles
Mobile Devices
General Information
1
Settings for a POP/IMAP Connection on a Mobile Device
iPhone and iPad Devices
8
Known Issue With iOS6 Devices Canceling Meetings
iPhone and IPad Configuration For Hosted Exchange 2010
iPhone and iPad Configuration For Hosted Exchange 2013
Exchange 2013 IMAP Settings For iPhone/iPad
Zimbra Activesync Configuration For iPhone
See all 8 articles
ActiveSync - Android & Windows Mobile Settings
6
KNOWN ERROR - Error code 80072f7d with an ActiveSync Device
Exchange 2010 - Android - ActiveSync Configuration
Exchange 2010 - Windows Mobile - ActiveSync Configuration
Exchange 2013 - Android - ActiveSync Configuration
Exchange 2013 - Windows Mobile - ActiveSync Configuration
See all 6 articles
Blackberry Configuration
3
Settings For a POP/IMAP Connection on a Mobile Device
Exchange 2010: Configure the ActiveSync Service for Your BlackBerry With OS10+
Setting Up a Blackberry 10 Device With ActiveSync
Control Panel - Customer
My Users
4
Microsoft Exchange: Creating a Full Access, Web or POP3 Account
How To Delete A User
How to Add an E-mail Alias to an Exchange User
How to Grant Full Access Or Send As Permissions To A Mailbox
Resource Mailboxes
1
How To Convert A Full Access Mailbox To A Resource Mailbox
Control Panel - General
19
How do I change my password?
Reset Admin Password
What is a Contact?
Cross Domain Forwarding Information/Service Request
How to Disable Microsoft SharePoint and Microsoft Dynamics CRM Services
See all 19 articles
Distribution Lists
7
How to Grant a User 'Send As' or 'Full Access' Permissions to a Distribution List
How to Set a Distribution List to Hidden
How to Add Members to a Distribution List
How to Add an Alias to a Distribution List
How to Assign a Distribution List Manager
See all 7 articles
My Menu
0
Public Folders
5
How to Enable Public Folders in the Control Panel
Assigning Permissions to Public Folders on Microsoft Exchange 2013.
How To Edit A Public Folder In The Control Panel
How To Mail Enable A Public Folder
How To Delete A Public Folder
Telarus
1
How To Order Telarus Services
Spam Filter
CanIt AntiSPAM
17
Logging Into the CanIt Dashboard
CanIt - Quarantine
How to Whitelist / Blacklist a Sender or Domain
Adjusting the Aggression of my Spam Filter
Adjusting the Quarantine Settings
See all 17 articles
General Information
2
SPAM - Best Practices
Using an Alternative Spam Filter
Reflexion
7
What is Reflexion Email Security?
What is Reflexion Email Business Continuity?
Features of the Reflexion Dashboard
Existing Reflexion Partners - Enabling Reflexion RTC (Spam Filtering)
Accessing the Reflexion Quarantine and Managing Quarantined Items
See all 7 articles
Office 365
General
7
How To: Enable the Office 365 Service
Office 365 DNS Records
Office 365 Plan Comparison
How To: Create a User and Enable Office 365
Office 365 Admin Roles
See all 7 articles
Exchange
0
MileIQ
1
How to active MileIQ Premium for Microsoft Office 365 Business and Business Premium users
Microsoft SharePoint 2013
Create & Customize Pages
0
Lists & Libraries
7
How to Create a Custom List
How to Create a Calendar List
Creating and Adding Documents to a Library
How to Set Permissions for a List
How to Set Permissions for a Library
See all 7 articles
Microsoft SharePoint 2013 - General
1
How to Edit your User Information in Sharepoint 2013
Office Integration
0
People, Groups & Permissions
0
Web Parts
0
Workflows
0
Microsoft SharePoint 2010 Foundation
Create & Customize Pages
17
How To Create A Team Site in SharePoint 2010
How to Create a Meeting Site
Adding an Image to a Page
Upload a file to a Page.
How to Change the Order of the Items in the Quick Launch Toolbar
See all 17 articles
List & Libraries
10
How to Customize a Custom List
How to Create an Issue List and Custom List to Use With a Three-State Workflow
How to Create a Calendar List in Sharepoint 2010
Adding Documents to A Library
How to Sort a List or Library
See all 10 articles
Office Integration
4
Differences/Limitations of Opening Workbooks in the Browser/Excel
How To: Publish A Microsoft Word 2010 Document to a Sharepoint Site
Integrating SharePoint 2010 Contacts, Calendar and or a Document Library with Outlook 2010
Integrate a SharePoint 2010 Task List with Outlook 2010
People, Groups & Permissions
8
How to Add Users
Adding a User to SharePoint, Who is Outside of Our Domain?
How to Create a Group
How to Grant Administrative Privileges to a user in SharePoint 2010
How To Assign A Task
See all 8 articles
Web Parts
2
How to Add A Web Part
How to Create a Web Part Page in SharePoint 2010
Workflows
2
How to Add a Three-state Workflow to a List
What is a Three-State Workflow and How Does it Work?
Microsoft Sharepoint 2010 Foundation - General
11
SharePoint 2010 Foundation Sample Welcome Letter
How to Search SharePoint 2010 from your Desktop
How to Restore a Deleted Item
Setting Up a Mapped Drive
How to Edit the User Information in Sharepoint 2010
See all 11 articles
Microsoft SharePoint 2007
People, Groups & Permissions
9
How to Add Users
How to Set Document Permissions
How to Create a Custom Permission Level?
Adding a User to SharePoint, Who is Outside of Our Domain?
How to Assign a Task
See all 9 articles
Create & Customize Pages
14
How to Change to a New Theme
How to Create a Unique Site
How to Create a Team Site
How to Add Quicklist Links
How to Create a Wiki Site
See all 14 articles
List & Libraries
8
Integrating a Document Library with Outlook 2007 and SharePoint 3.0
Integrating a Document Library with Outlook 2007
How to Delete an Email Alert
Unable to Use a SharePoint Mapped Drive to Connect to a Document Library
How to Set List Permissions
See all 8 articles
Web Parts
2
How to Add a Web Part
How to Create a Web Part Page
SharePoint Designer
3
How to connect Sharepoint Designer to our Sharepoint services
How to Backup Your SharePoint Site
Sharepoint Designer basics
Outlook Integration
4
Adding Contacts From Outlook to SharePoint
Integrating Office and Outlook with SharePoint
Integrating SharePoint Tasks Lists with Outlook 2007
Connecting SharePoint Calendar/Contacts/Documents With Outlook
Microsoft Sharepoint 2007 - General
9
Setting Up a Mapped Network Drive
Accessing SharePoint V3 With Your Mobile Device
SharePoint 3.0 Demo
How to Set up Email Alerts and Workflows
How to Restore a Deleted Item
See all 9 articles
Microsoft Dynamics CRM 2011
Microsoft Dynamics CRM 2011 - General
3
Predefined Security Roles - Descriptions and Security Privileges
Using CRM with Internet Explorer 10 and later
Outlook Contacts not Properly Synchronized to CRM after an Exchange Migration
CRM 2011
13
CRM 2011 Sample Welcome Letter
How To Create A Knowledge Base Article
How To: Customize A Form
Using the Email Router to Route Inbound Mail to a Queue in Microsoft Dynamics CRM 2011
How To Import Data into CRM 2011
See all 13 articles
Outlook Integration
2
CRM 2011 Integration with Outlook 2010
Importing Contacts From Outlook to CRM 2011
Marketing Functions
3
How to: Create a Marketing List
Adding Members to a Marketing List
Creating Opportunities From List Members
Leads
3
How To Convert An Incoming Email To A Case Or Lead
Qualifying or Disqualifying a Lead
How To Create A Lead
Sales Functions
1
Working with Opportunities
Service Functions
9
How To Create A Knowledge Base Article
Creating a Report with the Report Wizard
Exporting Static Data to Excel Worksheets
Publishing a Knowledge Base Article
Activating and Renewing A Contract
See all 9 articles
Customization
3
How To: Customize A Form
Setting a Default Personal View
Connecting to a CRM tenant with the Plug-in Registration Tool
Microsoft Dynamics CRM 4.0
Microsoft Dynamics CRM 4.0 - General
3
Predefined Security Roles - Descriptions and Security Privileges
Using CRM with Internet Explorer 10 and later
Outlook Contacts not Properly Synchronized to CRM after an Exchange Migration
CRM 4.0
12
Keyboard Shortcuts
How to Customize a Form - Video Tutorial
How to Create a Knowledge Base
How to Import Data into Microsoft Dynamics CRM - Video
Does We Support External Connectors?
See all 12 articles
Marketing Functions
2
How to: Create a Marketing List
Adding Members to a Marketing List
Outlook Integration
5
Outlook Stops Responding When You Track An Outlook Contact in the Microsoft Dynamics CRM 4.0 Client for Outlook
CRM 4.0 for Microsoft Office Outlook Rollup 12
STEP 1 - Installing the CRM Plug-In Tool
STEP 2 - Configuring the CRM 4.0 Plug-In Tool.
How to: Importing Contacts from Outlook to Microsoft Dynamics CRM
Email Queues/Routers
2
How to Create a Queue - Video Tutorial
Using the Email Router to Route Inbound Mail to a Queue in Microsoft Dynamics CRM 4.0
Sales Functions
1
Working with Opportunities
Leads
3
How to Convert an Incoming Email into a Case or Lead?
Qualifying or Disqualifying a Lead
How to Create a Lead?
Data
1
Data migration overview
Email Archiving
Global Relay
1
Global Relay Archiving Resources
Roaring Penguin Archiving and Continuity
1
Email Archiving and Continuity - Powered by Roaring Penguin
Cloud Backup
Cloud Backup General
7
Creating a Cloud Backup Account
Creating a Computer account for Cloud Backup
Cloud Backup Client Software System Requirements
Cloud Backup Best Practices
Backup Client Anti-Virus Exclusions
See all 7 articles
Cloud Backup Client Software
1
Downloading and Installing the Cloud Backup Software
Backups
4
Creating a Backup Set via the eSureIT Backup Application
Creating a Backup Set via the Intronis Management Portal
Cloud Backup and Macintosh Computers
Excluding Files/Folders From Backup
Restores
1
Cloud Backup Restore Scenarios and Procedures
Deleting Files
2
How to Delete Stray Files via the eSureIT Backup Application
How to Delete Stray Files via the Intronis Management Portal
SmarterMail
Email Configuration - Outlook
5
Outlook 2010: SmarterMail Autodiscover Configuration
Outlook 2010: SmarterMail IMAP Configuration
Outlook 2010: SmarterMail POP Configuration
Outlook 2011: SmarterMail Autodiscover Configuration
Outlook 2011: SmarterMail IMAP Configuration
Mobile Device Setup
4
iPhone & iPad SmarterMail ActiveSync Configuration
IPhone & iPad SmarterMail IMAP Configuration
Android SmarterMail ActiveSync Configuration
Android SmarterMail IMAP Configuration
General Information
3
SmarterMail Password Policy
SmarterMail Attachment Size Limit
Cancellation Of SmarterMail Accounts
Web Access
7
SmarterMail Web Portal Overview
Composing a Message using SmarterMail
Creating New Contacts
Creating New Appointment
Creating a New Task
See all 7 articles
Lync / Skype for Business
Lync 2013
12
Using Lync Without Exchange
What is included in Lync 2013
What is Microsoft Lync?
Lync 2013 Training Videos
Lync 2013 Quick Reference Card
See all 12 articles
Skype for Business
7
DNS Settings for Skype for Business
Connecting with the Skype for Business 2016 desktop client
Connecting with the Skype for Business 2015 desktop client
Reference: Lync / Skype for Business Client Comparison Tables
Obtaining the Skype for Business 2016 desktop client
See all 7 articles
Zimbra
Zimbra FAQs
5
Things to Know About Hosted Zimbra
Implementing a Split Domain in Zimbra
SSL Security Certificate Issues Using Mac Mail
Configuring a Zimbra Account into Outlook
Configuring Outlook 2013 to a Zimbra Mailbox using the POP3 or IMAP Settings
Zimbra Administrative Control Panel
5
Creating a Mailbox
Adding an Alias to a Zimbra Mailbox
Creating a Distribution List
Creating a Zimbra Resource Mailbox
How to Synchronize iCal/Address Book to Work with the Zimbra Service?
Zimbra Web Client
32
Change the Default Login for the Zimbra Web Client.
Using the Zimbra Assistant
Using the Zimbra Web Console to Import and Export an Account
Composing an Email Using HTML
Adding an External Account to your Zimbra Web Client.
See all 32 articles
Zimbra Desktop Client
18
How do I set up Zimbra Desktop?
Composing an Email Using HTML
Changing the Default Account
Working Offline
How do I Create a Persona Using The Zimbra Desktop Client
See all 18 articles
DNS Settings
2
Zimbra DNS Record Settings
Zimbra Domain Alias Settings
QuickBooks Online
Quickbooks Online
6
Quickbooks Online Invoicing
Paying Your Invoice Online
Supported Web Browsers
Payment Declined
Requesting A Refund Or Cancellation Of An Invoice
See all 6 articles
Adminstrative Policies
Backup and Restoration Policies
1
Backup and Restoration Policies
Billing Policies
6
Billing Policies
Changing Account Information Policy
Check, ACH, eCheck Payment Policies
Cancellation of Service Policies
Invoice Sherpa And The Tokenization Of Payment Methods
See all 6 articles
General Technical Support Policies
2
Technical Support Policy
Miscellaneous Technical Support Policies
SPAM Violation Policy
1
SPAM Violation Policy
