Our customer self-service billing portal enables payment method updates at your convenience. As a reminder, ACH can be selected at no additional cost, however credit cards are subject to a 1% convenience fee. NOTE: To choose ACH, simply scroll past the credit card data input and select the radial button next to ACH.
Password and username for the billing portal are not tied to your hosted services account and may be something other than what you use for Control Panel access. If you are unable to sign in to the billing portal, or if you prefer to have one of team members update your payment method on your behalf, please reach out to a member of our team via email or live at 408.351.5630 to have a password reset email sent to you, request a payment authorization form, or to input payment details on your behalf.
BILLING PORTAL SECURITY
Our third-party billing portal utilizes a PCI-compliant vault and tokenization for payment method storage. Tokenization completely removes credit card data from our company’s internal networks and replaces it with a unique, generated placeholder, or “token” — much like emptying a warehouse so that a thief has nothing to steal. Merchants use only the token to retrieve, access, or maintain their customers’ credit card information. Meanwhile, our customers’ real card data is stored at a highly secure, offsite location.
Removing confidential customer credit card data from our internal networks is one of the biggest reasons why we are relying on tokenization. All merchants who accept, transmit, process or store credit card data online, in a store, by phone or by mail must certify each year that their IT security and processes comply with 12 rigorous Payment Card Industry Card Data Security Standard (PCI DSS) requirements.