Cancellation or service removal requests must be received in writing to our billing department (email@example.com) by the account’s primary contact point. For account security purposes, we cannot accept cancellation requests over the phone. If the assigned primary contact point is no longer with your company, you may be required to submit the request on letterhead from a member of your company's executive team.
License fees for the usage of Outlook, Exchange, CRM, Cloud, and other services that we provide are generated by our Vendors and as such are billable services, whether these services are fully utilized or not.
- Microsoft 365: MS365 services are pro-rated and may require a final invoice past the requested cancellation date. This is dependent on the cancellation request date and your particular MS365 subscription, payment terms, and term expiration date.
EXAMPLE: An annual subscription term was selected for 10 licenses of Microsoft 365 Business Standard on October 1st, with monthly payment terms. A cancellation request is submitted on August 15th. The balance of the originally agreed-upon subscription payment (in this case September and October 1 invoices) will be due in order to complete account termination. Any unpaid balances will be sent to a third-party collection agency and an additional administrative fee will be assessed.
- Webroot: Webroot services are invoiced from the 25th to the 24th of the month and are not pro-rated. Depending on date of cancellation request, a final invoice for services in arrears may be required.
- Archiving Services (ArcTitan/Sonian): Archiving services require 30 days' notice for termination. Depending on date of cancellation request, a final invoice for services in arrears will be required.
- Hosted Exchange, SDO, & other Services: Cancellation requests received within the first 10 days of the month will have no further invoices unless they consume one of the aforementioned services. Cancellation requests received after the 10th will receive a final invoice on the 1st of the following month as these services are not pro-rated.
Once an account is canceled, any/all software acquired from SaaShost.net must be uninstalled within 30 days.
Any unpaid balances post account cancellation will be sent to a third-party collection agency and an additional administrative fee will be assessed.