Cancellation or service removal requests must be received in writing to our support department (support@saashost.net) by the account’s primary contact point. For account security purposes, we cannot accept cancellation requests over the phone. If the assigned primary contact point is no longer with your company, you may be required to submit the request on letterhead from a member of your company's executive team.
License fees for the usage of Outlook, Exchange, CRM, Cloud, and other services that we provide are generated by our Vendors and as such are billable services, whether these services are fully utilized or not.
FINAL INVOICES:
- Microsoft 365: MS365 services are pro-rated and may require a final invoice past the requested cancellation date. This is dependent on the cancellation request date and your particular MS365 subscription, payment terms, and term expiration date.
- Webroot: Webroot services are invoiced from the 25th to the 24th of the month and are not pro-rated. Depending on date of cancellation request, a final invoice for services in arrears may be required.
- Archiving Services (ArcTitan/Sonian): Archiving services require 30 days' notice for termination. Depending on date of cancellation request, a final invoice for services in arrears will be required.
Once an account is canceled, any/all software acquired from SaaShost.net must be uninstalled within 30 days.
Any unpaid balances post account cancellation will be sent to a third-party collection agency and an additional administrative fee will be assessed.