This article will assist you in configuring your Outlook 2016 client to connect to our Exchange 2013 platform.


Prior to adding a Microsoft Exchange Full Access Connection to Outlook 2016, we recommend installing our Outlook 2016/2019 Autodiscover Patch.  This patch is required for Outlook to properly locate the Autodiscover information for a non-Office 365 Exchange account.  The patch can be found in the following support article:


Outlook 2016/2019 Autodiscover Patch


Please Note: A properly formatted and accessible Autodiscover DNS record is REQUIRED to configure a Full Access account in Outlook 2016


  1. Upon opening Outlook 2016 for the first time, you will be prompted to configure a new email account through the Auto Account Setup wizard.  You can also add a new account to an existing profile by navigating to the Mail applet in your Windows Control Panel, selecting Email Accounts, and clicking the New button.

  2. Enter your Name, E-mail Address, and mailbox Password in the appropriate boxes.


  3. Click the Next button.

  4. Outlook will search for the Autodiscover server to obtain the account settings.


  5. A prompt will appear requesting permission to allow the Autodiscover site to configure the account settings.  Check the Don't ask me about this website again box and click the Allow button.


  6. A prompt will appear to enter your password.  Enter the mailbox password, check the Remember my credentials box if you would like to save the password, and click OK.


  7. Once Outlook finishes obtaining and confirming the account settings, click the Finish button.