If your attempt to pay an invoice is declined: 1. The information you entered may not match what your bank has on file. 2. The amount of the transaction is larger than the current limit set by your card issuer or bank. Before contacting your financial institution, try these steps: 1. Double check any manually entered information on the payment screen. 2. Make sure the payment amount is smaller than the limit set by your card issuer or bank. 3. If your payment is still declined, contact your financial institution.