Symptom


A folder in Outlook does not appear to display all of your email.  Instead, only email from Today, Yesterday, or the Last 7 days is showing up.  OWA (Outlook Web Access) and mobile devices correctly show all email.




Resolution


A View setting is likely limiting the email that is being shown in the folder.  Use the following steps to reset your view settings:



Outlook 2010


  1. Click on the View tab.
  2. Click on View Settings.
  3. Click on Filter.
  4. Click on Clear All.
  5. Click OK.


If all email messages are not yet showing up:


  1. Click on the View tab.
  2. Click on View Settings.
  3. Click on Reset Current View.
  4. Click OK.




If you are still unable to view all email in a folder, you may have a hidden view that will need to be reset with a command line switch.  Use the following steps:


  1. Close Outlook.
  2. Wait a couple minutes for Outlook's processes to finish and close.
  3. Open the Run dialog:
    • Windows XP: Click Start > Run.
    • Windows Vista/7: Click Start > Programs > Accessories > Run.
    • Windows 8: Open the search menu by windows key + Q > Type "run" > Select "run"
  4. Type "Outlook /cleanviews" (without quotes).
  5. Click OK.