This article explains how to convert an incoming email to a Case or Lead.
1. On the ribbon, click the File tab. Then click New Activity and select E-Mail.
2. In the E-Mail Subject Field, put in the subject.
3. Click Save.
4. Click the Convert E-Mail To A Lead button. The Convert E-Mail To A Lead box appears.
5. Enter the information about the lead (First and last name, company, e-mail address).
6. Click OK.